Damaged / defective products

If you have received damaged or defective products, we apologise in advance and ask you to please call us on 01634 788385 so that we can rectify the problem.


Standard no-fault returns

  1. Goods can only be returned up to 14 working days beginning the day after delivery.
  2. Products are returned at your own cost and must be unused and undamaged in their original packaging.
  3. The goods remain your responsibility until the goods have been received on Gold Solutions Plating’s premises.
  4. For returns to be processed and refunded, you need to contact us at: This email address is being protected from spambots. You need JavaScript enabled to view it. to notify us in writing of the return before returning the goods.
  5. Goods must be returned in full quantities. We cannot offer any partial refunds. This applies for e.g. with kit packages – we will not refund individual components of a kit.
  6. Refunds do not include delivery charges / any surcharges incurred for international customers who paid by bank transfer.
  7. Gold Solutions Plating will aim to process all returns within 5 working days of receipt of the return. 

We Accept

Visa, Mastercard, Discover, American ExpressPayPal


Suppliers of electroplating and electroforming kits and chemicals. Large range of tank, brush, pen plating kits, precious metal finishes and plating accessories.

Contact Us

Gold Solutions Plating
Unit 3, Pier Road Ind. Estate
Pier Approach Road
Kent  ME7 1RZ

Phone: 01634 788385