Delivery - UK and International

 

How much does delivery cost?

Delivery is calculated automatically based on your basket content. Simply add the products you would like to purchase to your basket and enter or select your delivery address. The correct delivery charge will be automatically calculated. As you add or remove items from your basket, the delivery charge will update.

Delivery is charged based on order value and is set at the following rates for the UK:

Order value up to £16.00 is £5.00 and is sent via Royal Mail 1st class (not signed for)

Order value £16.01-£28.98 is £6.00 and is sent via Royal Mail 1st class (not signed for)

Order value £28.99 to £100.00 is £8.00 and is sent via DHL 24hr delivery

Order value £100.01 to £500.00 is £9.00 and is sent via DHL 24hr delivery

Order value £500.01 to £800.00 is £12.00 and is sent via DHL 24hr delivery

Order value £800.01 to £2000.00 is £27.00 and is sent via DHL 24hr delivery

Order value £2000.01 to £5000.00 is £52.00 and is sent via DHL 24hr delivery

Working days are Monday to Friday. We do not deliver on bank holidays.
Please note: deliveries can occasionally be made outside these times due to unforeseen circumstances.

Delivery charges are quoted excluding VAT.

 

Can you deliver to my area?

Gold Solutions Plating accepts orders for delivery to UK and international addresses. Our website can process both UK and international orders.

 

Do you deliver overseas?

Yes - we offer international shipping and we are Brexit ready - we can ship to EU countries. There are a small number of products that may not be applicable for shipping to certain countries/territories, please enquire for details.

When shipping to EU countries, we can no longer use Royal Mail and instead use a courier. 

If paying by bank transfer, international orders will incur a surcharge of £2.00 on orders up to the value of £99.99 and a surcharge of £7.00 applies to orders £100.00 and over.

Funds received by international bank transfer typically take 3-5 working days to clear, after which we can arrange delivery. Money sent by international bank transfer must be GBP only at the point of sending - please select GBP when making a payment. Paying by native currency will create a deficit in the amount we receive due to exchange rates, and the customer will need to pay the difference. This will cause delays in delivery as we wait for clearance of the new payment.

Please be aware that for international transactions the recipient will be liable for any duties and taxes incurred upon delivery. Please see your government website for information on any applicable customs thresholds and duty rates.

 

How should international customers place an order?

Simply add the items you would like to purchase to your cart and progress to the checkout. At the checkout, you can enter your country, region, and postal code to view the shipping costs before placing your order.

As international ordering is a new addition to our website, please do not hesitate to contact us if you encounter any problems placing an order and we will quickly resolve the issue: This email address is being protected from spambots. You need JavaScript enabled to view it. 

As stated above, the price charged for shipping international orders does NOT cover any duties and taxes which may be incurred upon delivery and these are the sole responsibility of the buyer. Please see your government website for information on any applicable customs thresholds and duty rates.

 

Which payment methods do you accept when placing an order?

Our website accepts payment by PayPal. If you would like to pay by bank transfer, please email This email address is being protected from spambots. You need JavaScript enabled to view it. with details of the products you would like to purchase. We will then take the order and provide instructions for paying by bank transfer.

Please note: with international bank transfers, a surcharge of £2.00 will apply to orders up to the value of £99.99 and a surcharge of £7.00 will apply to orders £100.00 and over. Please pay in GBP only.

Bank transfers from the UK do not include a surcharge.

 

How will Gold Solutions Plating deliver my order?

We use a national carrier to deliver goods.
Please note: deliveries will only be made to the ground floor entrance point of your building or a loading bay.

 

Bank holiday delivery information

No deliveries will be made on bank holidays.

 

How soon will Gold Solutions Plating dispatch my order?

The items offered for sale on this site are stock lines. Under normal circumstances, they will always be in stock and available for dispatch within 1-4 working days after payment is received. Please note: we consider the cut-off point for each calendar date to be midday, payments received after midday will count as the next calendar date.

We do offer a few special-order products with a longer lead time and this is indicated on the specific product information pages.

After purchasing directly through the website, you should always receive a confirmation email with your Order ID and details of your order including estimated dispatch times - occasionally due to individual email settings, this may be delivered to your junk folder. Please contact us if you do not receive confirmation and we will resend it to you.

If we put together a bespoke order for you, we will always provide a quotation in the first instance and will advise an estimated dispatch date which under normal circumstances, will be adhered to.

 

Can I collect my order?

Gold Solutions Plating is an online store, and your order will be delivered to your door throughout all of the UK. If you would like to collect your order directly from our premises, this will be by appointment. Please contact us to arrange collection.

 

What is Gold Solutions Plating's returns policy?

Click here to view our returns policy page.