Damaged / defective products
If you have received damaged or defective products, we apologise in advance and ask you to please call us on 01634 788385 so that we can rectify the problem.
Standard no-fault returns
- Goods can only be returned up to 14 working days beginning the day after delivery.
- Products are returned at your own cost and must be unused and undamaged in their original packaging.
- The goods remain your responsibility until the goods have been received on Gold Solutions Plating’s premises.
- Goods must be returned in full quantities. We cannot offer any partial refunds. This applies for e.g. with kit packages – we will not refund individual components of a kit.
- Refunds do not include delivery charges / any surcharges incurred for international customers who paid by bank transfer.
- Gold Solutions Plating will aim to process all returns within 5 working days of receipt of the return.